+1 604 800-8867
7 Days a week from 9:00 am to 7:00 pm


  • How much is shipping?
    • This depends on the product ordered, the total weight, and where we're shipping to. 
  • How long does it take?
    • Domestic Orders at USA

      We use UPS Mail Innovations. The package is delivered to your door by USPS. You will get your packages in an average of 3 - 5 days. 

      International Orders outside USA

      We use Asendia USA. Asendia uses a service called International Priority Airmail (“IPA”). IPA travels by air then as priority in-country. The average transit time is 9-13 Days and this service is available throughout the world. 

  • What is the shop currency?
    • Our shop currency is in USD.
    • Can I have a tracking number?
      • Yes, for every order we will issue a tracking number.
      • I ordered 2+ items, but only received one... where's my order?
        • When you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way :)
      • What is your refund policy?
        • Please note, we DO NOT issue refunds as each product is custom.
        • If you would like a refund, please let us know when we send you the design for approval.
        • If your item arrives damaged for whatever reason, we will resend you a new product.
        • If you receive the wrong item (whoops, we're only human), we will send you out the correct item!
          • How do I contact you?
            • If you have any questions that are not on this FAQ page, please email us at hello@9barks.com where we will promptly get back to you within 24 hours.